Your Loan Payment. Your Way.

Introducing a New Freedom FCU Payment Portal

Loan PaymentsFreedom is pleased to introduce a new easy-pay option for you, our members, to make one-time payments on your Freedom-issued loans.  The new Freedom Federal Credit Union. Payment Portal is a self-service tool that allows you to make one-time loan payments using debit cards from another financial institution.  Pay via Express Pay as a guest or register to make a payment more quickly in the future and view your pending payments along with past transactions.

First time users will need to provide their 4–6-digit member number, loan suffix, last 4 digits of the loan holder’s social security number, birthdate, and an email address to authenticate the loan.  Skip this step next time, by registering with the portal.  Payment information does need to be entered with each use.

Once in the Payment Portal, use a Mastercard or VISA debit card to make up to a $5,000 payment on your Freedom loan. There is no fee for members to use the Payment Portal, which can be used on any Freedom-issued loan (excluding credit card bills and first mortgages). For a same day payment, please submit your payment on the portal by 5 pm (EST).  After 5pm (EST), the payment will be posted the following business day.

Members may access the Payment Portal here or find it under our FAQ: HOW CAN I MAKE MY LOAN PAYMENT?”

At Freedom we offer many other convenient ways to pay your loan:

Online/Mobile Banking: You can make one time or recurring automatic payments from your Freedom account by using the transfer feature in Online/Mobile banking. You can also pay your loan from another financial institution using online/mobile banking. Click here for more information on making a transfer from another financial institution.

Recurring ACH Payments: You can set up recurring payments from another financial institution by completing this ACH authorization form, calling us at 1-800-440-4120 or visiting any branch location.

Debit Card Payment: You can make your loan payment using a debit card through our self-service Payment Portal. Payments by debit card can also be processed by calling us at 1-800-440-4120 or visiting any branch location.

In Person: You can make your loan payment using cash, check or debit card by visiting any branch location. Checks and cash are accepted for loan payments through the night drop.

At Freedom Federal Credit Union, we strive to make your experience with us exceptional. To provide us with additional feedback or to ask us questions about our new Payment Portal service, please email us at [email protected] or call us at  1-800-440-4120.

Freedom Federal Credit Union Relocates Branch in Havre de Grace

The New Swan Creek Location in Ames Plaza Shopping Center Officially Opens on April 26th

New Swan Creek Location in Havre de Grace
Freedom Federal Credit Union’s new Swan Creek Branch is conveniently located in Havre de Grace on Pulaski Highway close to Aberdeen, APG, and many local Havre de Grace businesses and residential neighborhoods.

Havre de Grace, MD – Freedom Federal Credit Union will be relocating their Swan Creek branch in Havre de Grace branch to a new full-service location less than half a mile away.  The new Swan Creek branch will be located at 2025 Pulaski Highway in Ames Plaza Shopping Center, adjacent to Seidenberg Protzko Eye Associates, Harford County’s Office of Economic Development, The GroundFloor, Swan Creek Veterinary Clinic, Upper Chesapeake Health Outpatient Offices, among many other local businesses.

The branch features a full-service lobby and a two-lane drive-thru, a 24/7 drive-up ATM, a free coin machine for members, provides ample parking, and allows for easy traffic flow and access.  Financial Service Representatives will be in-person, and onsite, to support all business and individual banking needs.

Emily AbtsEmily Abts has been appointed the location’s new Branch Manager. Abts has been a Freedom team member for almost seven years, most recently serving as Assistant Branch Manager at the former Swan Creek location in Havre de Grace since 2021. Abts has earned a reputation for her cheerful disposition and reliable expertise.

Abts and her team are looking forward to the move. “The new branch is going to be a real bonus to our members,” stated Abts.  “It’s more accessible, and I know our members are going to appreciate the efficiency and ease of having a drive-thru, along with all the other amenities we’re planning to offer at our new location.”

“We want our members to know that we’ve listened to their feedback and are committed to exceptional member service. This new branch is absolutely a reflection of that commitment. We can’t wait to see our friends, old and new, walk through the doors and see it for themselves,” commented Abts.

Thanks to the branch’s larger footprint, Freedom is planning to offer a wider array of financial services to its members.  Those plans will be finalized in the coming months.  The branch will hold its first Community Shred Day from 9am – 12pm on Saturday, June 3rd, where anyone can bring up to four boxes of financial documents to safely shred on site for free.  The Credit Union will also be hosting a family-friendly celebration in honor of its grand opening and celebrating 70 years of service to the community on May 20th from 10am-1pm.

The new branch will be open on April 26th at 9am. In preparation for the move, the former location in the Swan Harbor Village shopping center will be closed April 24th and April 25th.

“Even as we continue to invest in technology that makes access to banking easier and more available from anywhere, we have not lost sight of the importance of the human connection,” Mike MacPherson, Freedom’s President and CEO, shared in a statement.  “The relocation of our Swan Creek branch to a bigger and better location is part of our commitment to enhance and provide the best in-person member experience.”

Favorite Things

You know what some of my favorite things are?  When two people are walking down the sidewalk side by side and another couple approaches also walking side by side, I like when someone from each pair goes in front or behind the other, single file, so passing is easy.  I like it when I see people walking through a parking lot, picking up trash and properly disposing of it even though it isn’t their trash.

Know what else?  I like it when you hold a door for someone, and they say thank you or when you let someone in in front of you while driving and they give you a wave of appreciation.  I think I like these things more than ever because they seem to be getting rarer and rarer.  They shouldn’t be rare.  They should be commonplace, common courtesy, common sense, whatever you want to label it.

It sometimes seems human beings have become an entitled bunch.  Can’t get to the front fast enough, can’t wait, can’t understand, can’t talk, can’t empathize.  As the Beatles song goes, “All through the day, I, me, mine. I, me, mine, I, me, mine”.  I realize that doesn’t apply to everyone, but it sure seems more frequent than ever.

That’s why, at Freedom, we emphasize the little things.  A greeting, a smile, a pleasant tone, a commitment to help, to serve and deliver a positive experience even if the face of difficult times.  We can’t change the world, but we can do our part, and by our example, we encourage others to do the same.