New Freedom Federal Credit Union Branch Coming to Baltimore County – CEO Letter

May 3, 2021

Dear Freedom Members,

In July of last year, I wrote to you announcing that Freedom Federal Credit Union was expanding our field of membership to include Baltimore County. Over the last several months, that expansion has gone very well and the feedback has been overwhelmingly positive.

In that announcement, I also made mention that we would look at opportunities to enhance access for our members, whether through technology or new, physical locations.

As a result of this, and through a comprehensive review, I am very happy to announce that Freedom will be opening a new branch in Baltimore County, in the Perry Hall/White Marsh area.
The new branch will be located at 5000 Honeygo Center Drive in the Honeygo Village Center, adjacent to Weis Markets, and across from AnyTime Fitness, and Liberatore’s Ristorante. This will be Freedom’s first branch in Baltimore County, and our sixth branch in total.

Our Honeygo Branch will feature a full-service lobby, two drive-thru lanes, a 24/7 ATM, a free coin machine, and will provide ample parking and easy traffic flow and access. Financial Service Representatives will be in-person, and onsite, to support all business and individual banking needs.

This is a significant step for our entire membership. Not only does it ensure that we provide a physical location to a thriving business and residential community that wants to do their banking in-person, but also provides us more ability to truly deliver on the Freedom Advantage, our unique service offering, to the Northeast Baltimore County communities.

Because of the way Freedom is structured, as a financial cooperative, the health and strength of the organization is dependent on the membership being engaged and utilizing our products and services. The more members that are an active part of Freedom, and using our products and services, the better the ability to offer lower cost loan options, higher deposit rates, better technology and more community support. We will be able to increase our membership, and better serve all our members, in both Harford and Baltimore County.

This past year has been a challenge for all of us. For Freedom, although much of it was focused on helping members through the pandemic, we decided to proceed with our planned expansion into Baltimore County, to give our members, and the communities we serve, more opportunities to conduct business, in the name of convenience and a better banking experience.

The Honeygo Branch, which formerly housed First National Bank, is currently undergoing renovations, and is expected to open to the public in late summer. I will share more details with you when plans are more formalized. In the meantime, please follow us on our Facebook page to see progress updates, and the latest information around the branch opening.

I want to thank all of you for your ongoing trust and confidence in Freedom, and I hope you share in my excitement regarding our new branch. I look forward to seeing you there!

Sincerely,

CEO Signature

Michael MacPherson
President and CEO
Freedom Federal Credit Union

Banking Reimagined My Foot

December 4, 2020

You know what annoys me?  Commercials.  One in particular gets under my skin.  It’s the commercial for Capital One.  It’s bad enough they talk about having no fees or minimums on checking accounts like they just thought of it or that you can bank on the go with a mobile app like no one else offers that.  No, it was the phrase “banking reimagined”.  You know what banking reimagined is?  A CREDIT UNION!!!

All you need to do is look at our history to know that banks are still banks no matter what kind of pretty package you put it in or spin you put on it.  You still get your best deal, have your best experience, at a credit union and with people like you.

Mike

 

Overcoming 2020 Challenges Together

November 5, 2020

Dear Freedom Members,

Over the years, we promised to uphold our core value of people helping people by focusing on creating a memorable experience for members, employees and the community we serve.  Year after year we stayed true to this philosophy as it drove achievements and stability.  Now as we near the end of the year, that strategic focus has proven vital in successfully navigating in 2020.

In recent years, we worked on our infrastructure and improving various processes, products, delivery channels, etc.  We put greater effort into expanding and enhancing call center capabilities and online services and refined every avenue to allow you to conduct business virtually to provide the options and convenience that would create a better experience.  As it turned out, these efforts were also the key in adapting to the “contactless” world thrust upon us by an unexpected pandemic.  Before times had changed, we were already preparing for you to have the ability to conduct business without leaving your home.

As a result, and despite the situation, we never shut down, we never stopped serving.  Yes, we had to keep our distance, we had to modify some operational aspects for everyone’s safety, but, like always, we were here, we heard you and we responded.  We responded not just to the normal business of the day, but to those of you who needed extra help created by the impact of the virus on our lives and economy.

We helped 95 businesses by providing more than $2 million in Paycheck Protection Program loans.  We processed over 1,400 payment deferral requests on loans and mortgages.  We provided lunches and PPE supplies to first responders and over 25 Harford County organizations and, even though some plans and events were cancelled, Freedom maintained our financial support of each organization as originally committed.

Of course, you, our members, were also key to our ability to successfully adapt to this crisis.  Every step of the way you have been resilient, understanding, supportive and more.  You demonstrated the most important part of a cooperative; that we achieve more together when we work towards a common purpose.  We are grateful for you and we appreciate you.

Finally, I cannot be more proud and appreciative of all the employees of Freedom, especially those who are on the front lines, who come in every day, and work tirelessly to ensure they provide the hands-on service you have come to expect.

Freedom will continue to earn your trust by holding to the values we established over 67 years. Our name is built by living up to our vision and mission. Our name is synonymous with respect, compassion, service, integrity, trust, and safety. Our name reflects all of the good and dedicated people that help and serve. Our name is Freedom and Freedom will continue to care for our community, one member at a time.

Sincerely,

CEO Signature

Michael MacPherson
President and CEO
Freedom Federal Credit Union