Your Loan Payment. Your Way.

Introducing a New Freedom FCU Payment Portal

Loan PaymentsFreedom is pleased to introduce a new easy-pay option for you, our members, to make one-time payments on your Freedom-issued loans.  The new Freedom Federal Credit Union. Payment Portal is a self-service tool that allows you to make one-time loan payments using debit cards from another financial institution.  Pay via Express Pay as a guest or register to make a payment more quickly in the future and view your pending payments along with past transactions.

First time users will need to provide their 4–6-digit member number, loan suffix, last 4 digits of the loan holder’s social security number, birthdate, and an email address to authenticate the loan.  Skip this step next time, by registering with the portal.  Payment information does need to be entered with each use.

Once in the Payment Portal, use a Mastercard or VISA debit card to make up to a $5,000 payment on your Freedom loan. There is no fee for members to use the Payment Portal, which can be used on any Freedom-issued loan (excluding credit card bills and first mortgages). For a same day payment, please submit your payment on the portal by 5 pm (EST).  After 5pm (EST), the payment will be posted the following business day.

Members may access the Payment Portal here or find it under our FAQ: HOW CAN I MAKE MY LOAN PAYMENT?”

At Freedom we offer many other convenient ways to pay your loan:

Online/Mobile Banking: You can make one time or recurring automatic payments from your Freedom account by using the transfer feature in Online/Mobile banking. You can also pay your loan from another financial institution using online/mobile banking. Click here for more information on making a transfer from another financial institution.

Recurring ACH Payments: You can set up recurring payments from another financial institution by completing this ACH authorization form, calling us at 1-800-440-4120 or visiting any branch location.

Debit Card Payment: You can make your loan payment using a debit card through our self-service Payment Portal. Payments by debit card can also be processed by calling us at 1-800-440-4120 or visiting any branch location.

In Person: You can make your loan payment using cash, check or debit card by visiting any branch location. Checks and cash are accepted for loan payments through the night drop.

At Freedom Federal Credit Union, we strive to make your experience with us exceptional. To provide us with additional feedback or to ask us questions about our new Payment Portal service, please email us at memberservice@freedomfcu.org or call us at  1-800-440-4120.

Automated Fraud Alerts

Accelerated, Automated

Your Best Defense Against Fraud.
mobile Fraud Alert graphic
At Freedom, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses. Our new automated system can identify threats faster, notify you sooner, and give you the tools you need to take IMMEDIATE action against fraud.

The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. You may also sign-up to receive Automated Fraud Alerts text messages on your mobile phone.

Our new automated system includes:

  • IMMEDIATE Alerts
    When suspicious activity has been detected on your account, our automated system will contact you by text or phone.
  • 2-Way Communication
    You can take action the second you receive your alert. Simply follow the instructions to answer questions regarding your recent card activity.
  • Real-time Support
    Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it. Don’t delay – you’ll want to sign up to receive the full benefit of this powerful new automated fraud prevention system. Log into Online Banking to register for text fraud alerts today!

Members should be aware that, while Freedom does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Please contact us at 1-800-440-4120 to let us know if you have provided confidential information.