Introducing a New Freedom FCU Payment Portal
Freedom is pleased to introduce a new easy-pay option for you, our members, to make one-time payments on your Freedom-issued loans. The new Freedom Federal Credit Union. Payment Portal is a self-service tool that allows you to make one-time loan payments using debit cards from another financial institution. Pay via Express Pay as a guest or register to make a payment more quickly in the future and view your pending payments along with past transactions.
First time users will need to provide their 4–6-digit member number, loan suffix, last 4 digits of the loan holder’s social security number, birthdate, and an email address to authenticate the loan. Skip this step next time, by registering with the portal. Payment information does need to be entered with each use.
Once in the Payment Portal, use a Mastercard or VISA debit card to make up to a $5,000 payment on your Freedom loan. There is no fee for members to use the Payment Portal, which can be used on any Freedom-issued loan (excluding credit card bills and first mortgages). For a same day payment, please submit your payment on the portal by 5 pm (EST). After 5pm (EST), the payment will be posted the following business day.
Members may access the Payment Portal here or find it under our FAQ: “HOW CAN I MAKE MY LOAN PAYMENT?”
At Freedom we offer many other convenient ways to pay your loan:
Online/Mobile Banking: You can make one time or recurring automatic payments from your Freedom account by using the transfer feature in Online/Mobile banking. You can also pay your loan from another financial institution using online/mobile banking. Click here for more information on making a transfer from another financial institution.
Recurring ACH Payments: You can set up recurring payments from another financial institution by completing this ACH authorization form, calling us at 1-800-440-4120 or visiting any branch location.
Debit Card Payment: You can make your loan payment using a debit card through our self-service Payment Portal. Payments by debit card can also be processed by calling us at 1-800-440-4120 or visiting any branch location.
In Person: You can make your loan payment using cash, check or debit card by visiting any branch location. Checks and cash are accepted for loan payments through the night drop.
At Freedom Federal Credit Union, we strive to make your experience with us exceptional. To provide us with additional feedback or to ask us questions about our new Payment Portal service, please email us at [email protected] or call us at 1-800-440-4120.