Call Volume Alert - Freedom Federal Credit Union

Alert 1 of 4

Branch Closure

All Freedom offices and branches will be closed on Monday, February 16 in observance of Presidents’ Day. Online and Mobile banking are available 24/7 for your banking needs.

Branch Closure

Please be advised that the Edgewood branch location will be closed today and will reopen on Thursday, February 5th due to maintenance. Please use our locations page to find a branch near you.

Branch Closure

Please be advised that all branch locations will open on Tuesday, January 27 at 11:00 am due to inclement weather and hazardous road conditions. Please utilize Online/Mobile Banking for 24/7 access to your account.

Notice

Our call center is currently experiencing unusually high call volume, which means hold times may be longer than normal. Please review the full alert description to help avoid a longer wait. ... Read more

Outage Alert

Online Banking and Mobile Banking are currently experiencing intermittent connectivity issues and members may not be able to login at this time. We are working to resolve the issue as quickly as possible and apologize for the inconvenience.

Branch Closure

All Freedom offices and branches will be closed on Monday, January 19 in observance of Martin Luther King Jr. Day. Online and Mobile banking are available 24/7 for your banking needs.

Document Alert

Please view our Tax FAQ Resource for information related to your 2025 tax forms.

Special Alert

The ATM at our Honeygo Branch is currently experiencing limited functionality, and deposits cannot be accepted at this time. We apologize for the inconvenience and appreciate your patience as we work to quickly resolve this issue.

Branch Closure

All Freedom branches will be closing at 1:00pm on Wednesday, December 31 and will be closed on Thursday, January 1 for New Year’s Day. Online and Mobile Banking are available 24/7 for your banking needs.

Branch Closure

All Freedom offices and branches will be closing at 1:00pm on Wednesday, December 24 and will be closed on Thursday, December 25, for the Christmas holiday. Online and Mobile Banking are available 24/7 for your banking needs.

Outage Alert

Online and Mobile Banking will be unavailable on Thursday, January 1, 2026, from 9:00 a.m. to approximately 2:00 p.m. for planned system maintenance. ... Read more

Outage Alert

Online/Mobile banking will be down for maintenance beginning Sunday, December 14th beginning at 1am through approx. 8am EST. We apologize for any inconvenience. ... Read more

Branch Closure

All Freedom offices and branches will close early at 1pm on Wednesday, Dec 3 for a holiday staff event. Thank you for your understanding. Online and Mobile banking are available 24/7 for your banking needs.

Branch Closure

All Freedom offices and branches will be closed on Thursday, November 27 and Friday, November 28 for the Thanksgiving holiday. Online and Mobile banking are available 24/7 for your banking needs.

Branch Closure

Please be advised that the Pikesville branch location will be closed on Thursday, November 20 for signage installation.

Special Alert

See the latest information regarding the merger with Atlantic Financial FCU.

Our call center is currently experiencing unusually high call volume, which means hold times may be longer than normal.

Please listen carefully to the menu options and select the one that best matches your primary reason for calling. This helps us connect you with the our team as quickly as possible.

We strongly recommend using our “Request a Call Back” feature when available — it’s the fastest way to reach us without waiting on hold.

Please note: Our internal contact center operates Monday–Friday, 8:00 AM–5:30 PM, calling in this timeframe helps ensure you’ll speak directly with one of our knowledgeable team members.

Outside of these hours or with extended hold times, our 24/7 off-site contact center is available to help handle basic requests. More complex issues will be escalated to our internal team and addressed the next business day.