Automated Fraud Alerts

Accelerated, Automated

Your Best Defense Against Fraud.

At Freedom, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses. Our new automated system can identify threats faster, notify you sooner, and give you the tools you need to take IMMEDIATE action against fraud.

The new system allows you to receive an automated call that easily walks you through reviewing suspicious activity on your card. You may also sign-up to receive Automated Fraud Alerts text messages on your mobile phone.

Our new automated system includes:

IMMEDIATE Alerts
When suspicious activity has been detected on your account, our automated system will contact you by text or phone.
2-Way Communication
You can take action the second you receive your alert. Simply follow the instructions to answer questions regarding your recent card activity.
Real-time Support
Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it. Don’t delay – you’ll want to sign up to receive the full benefit of this powerful new automated fraud prevention system. Log into Online Banking to register for text fraud alerts today!

Members should be aware that, while Freedom does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Please contact us at 1-800-440-4120 to let us know if you have provided confidential information.

Design Your Own VISA Card

Choose the Image on Your VISA Card!

Freedom Members can customize the image on their Freedom VISA credit card to just about anything they want*, for just $10.¹ Make paying more fun – design your own VISA!²

To request a custom-designed card, or to ask a question about the design-your-own-card process, please contact us at 800-440-4120.

DYOC — Make paying more fun—design your own credit card!

Choose an image from your personal photo library
Use a photo of your kids, your pets, vacation pics, even a selfie! You can use almost any photo*

Choose an image from our Design Your Own Card Image Library, including abstract designs, sports photos, beach views, animals and more!

You can choose a profession-themed card if you work at a Freedom partner such as University of Maryland-Upper Chesapeake or Harford Memorial; MedStar Health; Harford County Public Schools, or the Harford County Association of REALTORS.

Design it in three easy steps!

Select Image. Upload or email an image, or choose one from our online catalog
Design your card. Resize selected image (if uploaded or emailed) and rotate or slip if necessary
Order and review your card: Image may be ordered or saved. Image review and approval

For details, review our Design Your Own Card FAQs document.

* Certain restrictions apply. Images must meet specific requirements and may be rejected depending on their content.

1 There is a $10.00 charge to use this feature, which covers processing expenses.
2 The Design Your Own Card (DYOC) feature is not available for business credit cards.

Terms Agreement for Design Your Own Visa Credit Card

New iTalk Telephone Banking Service

iTalk “Telephone Teller”

Enjoy the convenience of telephone banking. Secure transactions and current account(s) information is only a phone call away! This free service lets you make a variety of inquiries and transactions with a single call. A voice prompt guides you through each and every step. Help is available at any time throughout your call.

Members may enroll in iTalk at a branch or by calling the Contact Center at 800-440-4120. Members will be set up with an initial PIN for security. Your account number and PIN are all you need to get started.

The new service is an option for members who call our main number (800-440-4120 or 410-676-5700). The direct line, 844-454-9982, is also available at all times.

Some of the transactions/activities that members can perform through iTalk include:

Funds transfers
Loan payments
Balance inquiries
Stop payments
Request emailed account history
Check withdrawals