We’re told change is good, and while I believe that’s true in many cases, I also believe some things shouldn’t change.
…like the culture at Freedom.
Now, culture has become a bit of buzz word these days, but I go back to October 2015 when I made my first address to Freedom as the CEO. On that day I quoted Maya Angelou by saying, “people will forget what you said, people will forget what you did, but people will never forget how you made them feel”.
From that day our culture was set and our focus has been on the member and employee experience; to make people feel something positive. I never heard that quote before then and never really heard people talk about culture much, but nowadays, I hear that quote and the word ‘culture’ tossed around a lot in business. I won’t lie, it makes me feel like a bit of a trailblazer and it reinforces my commitment to the “Freedom way”.
I don’t care what outside pressure comes, what competition surfaces, what hurdles are placed before us. We will not abandon doing what is right for our members, our community and each other.
People helping people has long been a catch phrase of the credit union movement so it’s not unique to Freedom, but how we put that into practice, how we make that real as best we can every day, is where we distinguish ourselves. I know that isn’t easy, I know we may have limitations at times, but I also know what we are building together is right.
I hear it from members, from you, and I see it in the community. Of course, though we can feel good about what we’ve accomplished so far, we must also continue to achieve the results that support our culture.
That’s why it is important to tell our story, so people understand that the more business they do with Freedom, the more it benefits themselves and their community. Normal everyday “banking”, the same stuff so many financial institutions offer, can have a more positive impact at Freedom because of the “Freedom way” and how we put that into practice.
Simply put, ours is a symbiotic relationship between Freedom, its members and the communities we serve and support.
This is the way.
