November 5, 2020
Dear Freedom Members,
Over the years, we promised to uphold our core value of people helping people by focusing on creating a memorable experience for members, employees and the community we serve. Year after year we stayed true to this philosophy as it drove achievements and stability. Now as we near the end of the year, that strategic focus has proven vital in successfully navigating in 2020.
In recent years, we worked on our infrastructure and improving various processes, products, delivery channels, etc. We put greater effort into expanding and enhancing call center capabilities and online services and refined every avenue to allow you to conduct business virtually to provide the options and convenience that would create a better experience. As it turned out, these efforts were also the key in adapting to the “contactless” world thrust upon us by an unexpected pandemic. Before times had changed, we were already preparing for you to have the ability to conduct business without leaving your home.
As a result, and despite the situation, we never shut down, we never stopped serving. Yes, we had to keep our distance, we had to modify some operational aspects for everyone’s safety, but, like always, we were here, we heard you and we responded. We responded not just to the normal business of the day, but to those of you who needed extra help created by the impact of the virus on our lives and economy.
We helped 95 businesses by providing more than $2 million in Paycheck Protection Program loans. We processed over 1,400 payment deferral requests on loans and mortgages. We provided lunches and PPE supplies to first responders and over 25 Harford County organizations and, even though some plans and events were cancelled, Freedom maintained our financial support of each organization as originally committed.
Of course, you, our members, were also key to our ability to successfully adapt to this crisis. Every step of the way you have been resilient, understanding, supportive and more. You demonstrated the most important part of a cooperative; that we achieve more together when we work towards a common purpose. We are grateful for you and we appreciate you.
Finally, I cannot be more proud and appreciative of all the employees of Freedom, especially those who are on the front lines, who come in every day, and work tirelessly to ensure they provide the hands-on service you have come to expect.
Freedom will continue to earn your trust by holding to the values we established over 67 years. Our name is built by living up to our vision and mission. Our name is synonymous with respect, compassion, service, integrity, trust, and safety. Our name reflects all of the good and dedicated people that help and serve. Our name is Freedom and Freedom will continue to care for our community, one member at a time.
Sincerely,
Michael MacPherson
President and CEO
Freedom Federal Credit Union
