General

Every member is assigned a “member number” that acts as an umbrella for all shares and loans. Each share and loan is assigned a suffix. Your loan number is your member number combined with the suffix of your loan. For example, if your member number is 123456 and you have a car loan with the suffix 0001 and a personal loan with the suffix 0002, the car loan number to use is 1234560001 and the personal loan number is 1234560002. When sending funds to Freedom for your loan, please use this format to enusure proper crediting. For questions, please contact us at 1-800-440-4120 or visit any branch location.

You may apply for a loan using our convenient Online Application Portal. You may also submit an application with us by calling 1-800-440-4120 or visiting any of our branch locations.

Stay up to date on current loan rates on our Rates Page.

Auto Loans

Yes, auto loan refinances are available at Freedom. A Freedom representative would love to review your current auto loan terms and review your refinance options with you. For more details on our auto refinance program, call 1-800-440-4120, stop by any branch location, or visit our dedicated refinance section on our website.

We are happy to have you as a member of Freedom! You should be receiving a packet in the mail that contains important information about your loan and membership. We would love to help you get the most out of your Freedom membership and make sure your loan details are in order. Please feel free to call us at 1-800-440-4120 or visit any branch location to speak with a representative.

GAP, or Guaranteed Asset Protection, is an insurance product that pays towards the remaining balance owed on an auto loan after a total loss collision. To find out if your loan qualifies for GAP or if you have GAP coverage, contact us at 1-800-440-4120 or visit any of our branch locations.

You can access our insurance portal here, or by calling 1-800-998-0763 for vehicles or 1-800-998-0762 for mortgages.

The first step is to contact Freedom at 1-800-440-4120. Once we are aware of the total loss, we will contact the insurance company that is handling the claim. We will complete necessary paperwork to ensure that the claim is processed within a timely manner. Freedom will initiate warranty cancellations with the appropriate dealership, if applicable. Freedom will also initiate the GAP claim, if applicable, once the insurance settlement has been received. Payments should be maintained until the loan has been paid in full.

Home Loans

A HELOC is a revolving line of credit with a variable interest rate. Your interest rate is based on Prime rate and your credit score with payments based upon loan balance, interest rate and a 15 year term.  It also features a 10 year draw period.  The Home Equity Loan is a fixed-rate loan that has only one draw at the time of settlement.  Terms range from 5, 7, 10,15 and 20 years and rate are determined by term and credit score.  With multiple applicants, we use the higher of the scores so you’ll receive the best rate available.

Freedom offers conventional purchase (including VA and FHA), rate term and cash out refinances, Home Equity Loans and Home Equity Lines of Credit. Visit our Home Loans Page to learn more.

You can access our insurance portal here, or by calling 1-800-998-0763 for vehicles or 1-800-998-0762 for mortgages.

Home Advantage is a rebate program offered with select realtor partners who will rebate a portion of their commission to be applied toward closing costs.

Loan Products

A balance transfer and debt consolidation are similar in that existing debt is transitioned into a different, typically lower rate loan/credit card product. Balance transfers differ from a debt consolidation loan in that they are moved from one credit card to another. Often there are fees associated with a balance transfer, but the credit line can be reused as the loan is paid back. Debt consolidation can include existing credit card balances, as well as other types of debt, but in this case, all debt is moved to a closed-end, fixed-rate loan.

Freedom’s Anything Loan is a fixed-rate, closed end loan that can be used for ANYTHING! To find out more, call us at 1-800-440-4120, visit any branch location, or visit our Anything Loan section.

Freedom partners with Sallie Mae to enable Freedom members access to student loan options that fit their specific educational needs. For more information or to submit an application, you may visit our Student Loan resource page.

Maintenance and Changes

In many cases, Freedom can adjust your loan payment frequency. We offer weekly, bi-weekly, semi-monthly, and monthly payment frequencies on most loan types. To see if you qualify for a frequency change, contact us at 1-800-440-4120 or on Live Chat, or visit any branch location.

In many cases, Freedom can adjust your loan’s due date to help with your monthly budgeting. To see if you qualify for a due date change, contact us at 1-800-440-4120 or on Live Chat, or visit any branch location.

You can reduce your interest rate by 0.25% by setting up automatic loan payments and enrolling in eStatements. Contact us at 1-800-440-4120 or [email protected], or visit any branch location to see if your loan is eligible. Note: Rate discount not available on all loan types. Rate will revert to normal contracted rate if either automatic payments or eStatement enrollment is discontinued.

Payments

Freedom offers many convenient ways to make your loan payment. Online/Mobile Banking: You can make one time or recurring automatic payments from your Freedom account by using the transfer feature in Online/Mobile banking. You can also pay your loan from another financial institution using online/mobile banking. Click here for more information on making a transfer from another financial institution. Recurring ACH Payments: You can set up recurring payments from another financial institution by completing this ACH authorization form, calling us at 1-800-440-4120 or visiting any branch location. Payment with Debit/Credit Card: You can make your loan payment using a debit card or credit card (Visa credit cards excluded) by calling us at 1-800-440-4120 or visiting any branch location. In Person: You can make your loan payment using cash, check or card (Visa credit cards excluded) by visiting any branch location. Checks and cash are accepted for loan payments through the night drop.

To request a Skip-A-Pay or to see if your loan is eligible for Skip-A-Pay, please call us at 1-800-440-4120 or visit any of our branch locations.

Loan payments are considered past due the first day after the due date. There is a 15-day grace period for consumer loans and mortgages before any late fees are assessed. Visa Credit Cards do not have a grace period. Please see your loan agreement for more details on late fees for your particular loan.

Same-day payoff amounts can be found in Online/Mobile Banking. Click on the loan from the Accounts or Dashboard view then click on the “Details” section. **IMPORTANT: To obtain a payoff quote that is valid beyond the current day or to obtain a payoff letter, please contact us at 1-800-440-4120, on Live Chat, or visit any branch location.

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