Here for you-Coronavirus

Coronavirus Alert: Member Impact

Freedom is closely monitoring this fast evolving situation, and will communicate updates on this page

Message from Freedom CEO, Mike MacPherson

March 27, 2020: BRANCH AND ANNUAL MEETING UPDATE

Based on recommendations from the commanding office at Aberdeen Proving Ground (APG), Freedom’s Edgewood Branch, located on APG South, will be temporarily closed, effective Monday, March 30, 2020.  We encourage members who utilize the Edgewood branch location to visit one of Freedom’s other branch locations for drive thru access, during business hours, or utilize our Member Service channels online or by phone.

Current changes in effect:

  • The Edgewood and Swan Creek Branches are temporarily closed. ATM and Night Drop services are still available at our Swan Creek location.
  • Our remaining branches are open, with drive-thru access, during our normal business hours. These include the Park Avenue, Fountain Green, and Forest Lakes branches. Please refer to our website for specific drive-thru hours.
  • Our Call Center Operations have been expanded to service you better when you call. Give us a call at 800-440-4120 to speak with a Freedom Financial Service Representative.
  • We continue to provide emergency assistance and payment relief programs to members who have been directly impacted by the COVID-19 pandemic, including deferred payments, skip-a-pay options, fee waivers, loan extensions, loan modifications and expedited credit decisions. Please contact us with your specific situation or need.
  • We have expanded our personal loan options, including our Anything Loan, with a very low interest rate and with deferred payments up to 90 days.
  • Freedom provides you surcharge-free ATM access to over 80,000 ATMs. Please use our ATM Locator to find the closest surcharge-free ATM to you.

Freedom members should continue to use our digital and online resources for self-service and account access through Online Banking or the Mobile Banking app. From each, you can make payments and deposits, view transactions, check balances, transfer funds and more. Your accounts are accessible 24/7. Our mobile banking app, and our Remote Deposit service, is the easiest way for you to deposit your checks, anywhere and anytime, right from your phone.

Apply for loans right from our website or mobile app.  If you haven’t enrolled in online banking, you can do so HERE.

Live Chat with a Freedom Financial Service Representative directly from the homepage of our website.

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2020 Annual Meeting Update

As we continue to manage through the impact of the COVID-19 pandemic, the 2020 Freedom Federal Credit Union Annual Meeting, originally scheduled for April 14, will be postponed.  We will communicate the rescheduled date in the coming weeks.

Freedom is open and we are here to support your financial needs with relief, assistance, or anything you may need. We will continue to communicate with you regularly regarding any changes to our service to you.  And please refer to our special webpage for timely information and updates.

All of us at Freedom Federal Credit Union remain committed to serving you, and all of our membership, in this increasingly difficult time for our nation and community.  Stay well.

March 23, 2020: Emergency Assistance and Payment Relief Programs

Dear Members,

As our nation, our state, and our community continue to face significant challenges due to the COVID-19 pandemic, all of us at Freedom Federal Credit Union want you to know we’re thinking of you, and we’re here for you during this very difficult time.

Although the way we serve you may look a little different now, we are open and we are still here to support your financial needs with relief and assistance.

We will continue to make decisions that are in your best interests, and best serve the greater good of all of our membership. Because of this, we wanted to reiterate some of the commitments we have made to you, and our community as a whole.

  • We will continue to provide you the highest level of service that we are allowed to, based on state and local government guidance, and with consideration of the health and safety of our members and employees. This means that our branches are open with drive-thru access only, during our normal business hours. Please refer to our website for specific drive-thru hours.
  • Our Call Center Operations have been expanded to service you better when you call. Give us a call at 800-440-4120 to speak with a Freedom Financial Service Representative.
  • We are providing emergency assistance and payment relief programs to members who have been directly impacted by the COVID-19 pandemic, including deferred payments, skip-a-pay options, fee waivers, loan extensions, loan modifications and expedited credit decisions. Please contact us with your specific situation or need.
  • We are providing more personal loan options, including our Anything Loan, with a very low interest rate and with deferred payments up to 90 days.
  • With our partners Allpoint and MoneyPass, Freedom provides you surcharge-free ATM access to over 80,000 ATMs. Please use our ATM Locator to find the closest surcharge-free ATM to you.

We continue to encourage Freedom members to use our digital and online resources for self-service and account access through Online Banking or the Mobile Banking app. From there, you can make payments and deposits, view transactions, check balances, transfer funds and more. Your accounts are accessible 24/7.

Apply for loans right from our website or mobile app.  If you haven’t enrolled in online banking, you can do so HERE.

Live Chat with a Freedom Financial Service Representative right from our website.

We are committed to helping our members, our employees, and our community, get through this very difficult time.  We will continue to communicate with you regularly regarding any changes to our service to you.  Our members have always been, and continue to be, our number one priority.

Stay well, and remember that Freedom is Here for You.

 

Freedom Federal Credit Union Leadership

March 18, 2020: Branch Access Update

Dear Freedom Members,

In an abundance of caution to protect the health and well-being of our members, as well as our employees, Freedom Federal Credit Union will begin restricting branch access within our lobbies.

Starting Friday, March 20, Freedom will operate under a modified schedule that includes drive-thru operations-only at the following branches:

  1. Park Avenue in Bel Air (drive-thru hours: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-6:30pm, and Saturday 9:00am-12:00pm)
  2. Fountain Green in Bel Air (drive-thru hours: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-6:30pm, and Saturday 9:00am-12:00pm)
  3. Forest Lakes (drive-thru hours: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-6:30pm, and Saturday 9:00am-12:00pm)
  4. Edgewood (drive-thru hours: Monday-Friday 8:00am-5:00pm)

Lobby access at all Freedom branches will be unavailable until April 3. Our Swan Creek branch in Havre de Grace will be closed until April 3, as there is no drive-thru access. We will reassess at that time, complying with guidance given by Federal, State, and Local officials.  ATMs and Night Drops at all branches will remain operational.

Freedom will reassess any additional adjustments needed as this situation evolves.

We continue to encourage Freedom members to use our digital resources for self-service and account access online or through our mobile app. From there, you can make payments and deposits, view transactions, check balances, transfer funds and more. Apply for loans right from our website or mobile app.  If you haven’t enrolled in online banking, it only takes a few minutes.  Enroll now.

You can also reach a Freedom Financial Service Representative through our Call Center or by Live Chat from our website.

We understand that many members may find themselves adversely impacted and in need of some financial assistance.  Freedom is here to help, so please give us a call at 800-440-4120.

Although access to our branch lobbies has changed temporarily, our service and commitment to you certainly has not.  We may not be able to shake your hand, but we are here, as we have always been, to serve you.  Visit us online, through our Call Center, or at our drive-thrus, and we will continue to provide you the service and support you are accustomed to and you deserve.

These are unprecedented times, and we appreciate your understanding and your commitment to Freedom. We thank you for choosing us to be your trusted financial partner, and we assure you that your safety and well-being is our top priority.

We will continue to monitor this situation and prepare to meet the needs of all of our members, as well as the Harford County community, as a whole. We are in this together!

Please visit our webpage, freedomfcu.org/coronavirus, for the latest updates.

Stay well, and know that Freedom is here for you!

Sincerely,

Freedom Federal Credit Union Leadership

March 13, 2020: An Update for Our Membership

At Freedom Federal Credit Union, the health and safety of our members and employees is of the utmost importance.  We understand that the Coronavirus (COVID-19) is a concern for our members, and the public in general, and we are committed to continuing to provide secure financial services, account access, and support as this situation evolves.

We strongly encourage Freedom members to use our digital resources for self-service and account access online or through our mobile app. From there, you can make payments and deposits, view transactions, check balances, transfer funds and more. Apply for loans right from our website or mobile app.  It’s easier and faster than ever to manage your accounts digitally. If you haven’t enrolled in online banking, it only takes a few minutes.  Enroll now.

You can also reach a Freedom Financial Service Representative through our Call Center or by Live Chat from our website.

Freedom recently expanded our network of surcharge-free ATMs to over 80,000 locations across the United States. Visit Freedom’s Branches and ATMs Page to find an ATM location nearby.

We understand that many members may find themselves adversely impacted and in need of some financial assistance.  Freedom is here to help, so please give us a call at 800-440-4120. On mobile devices you can click to call us.

We thank you for choosing Freedom Federal Credit Union to be your trusted financial partner, and we assure you that your safety and financial security is our top priority.  We will continue to monitor this situation as it evolves and update our membership accordingly.

Please check this page (freedomfcu.org/coronavirus) for the latest updates.

For more information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.