What is a phone password?

At Freedom, the security and privacy of your financial information is a top priority. In addition to adhering to many industry standard security protocols, we take additional steps to protect member accounts from unauthorized phone access. Freedom requires all members to designate a custom password that can be verified if you call us. This is an added layer of authentication we use to keep you safe. Your password can be any combination of letters and/or numbers and is not case sensitive. This password will be verified anytime you work with a representative over the phone. For assistance setting or resetting your phone password, please contact us at 1-800-440-4120 or visit any branch location for assistance.

*A phone password is NOT the password you use to unlock your phone unless you set it up to be the same.