How do I dispute a card transaction or submit a fraud claim?

To dispute a credit card transaction or to submit a fraud claim, choose from one of the following options: 

  1.  Login to Online Banking
    • Click on Credit Card Details
    • Find the transaction you are disputing, select “Report an Issue”

2. Login to Freedom’s Card Manager App,

    • Click “Dispute” next to the transaction you are disputing

3.   Please contact Card Services at 1-866-820-6786

See Related:

Common next steps