If you think your card information was compromised, you can:
- Immediately place a freeze on your card by using Freedom’s Card Manager App
- Call us at 1-800-440-4120 OR
- Visit any branch location
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If you think your card information was compromised, you can:
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To dispute a credit card transaction or to submit a fraud claim, choose from one of the following options:
2. Login to Freedom’s Card Manager App,
3. Please contact Card Services at 1-866-820-6786
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To report a lost or stolen card, choose one of the following:
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Members are automatically enrolled in Fraud Alerts for debit and credit cards. Members will receive the option to opt-out with their first fraud notification.
If there is not a mobile number listed, members will receive an email or phone call.
You can request a credit limit increase by submitting an online credit application.
To add an authorized user:
Provide a written request including the authorized signer’s full name, phone number, and date of birth. A photocopy of the signer’s ID is also required.
Your credit card statements are accessed in a separate portal than your membership account statements. To manage your Visa credit card statement delivery, log into Online Banking and click on your Visa Credit Card. From there, click on Credit Card Details and register for the portal if you have not already. Once in the Credit Card portal, from the Credit Card Details page, you can click on “STATEMENTS” and then choose to enroll or unenroll in paperless credit card statements. NOTE: This is also where you will find your Visa credit card statements once enrolled.
Alerts and controls can be set up using:
Freedom’s Card Manager App:
To submit a Visa Balance Transfer Request:
*To complete the request, you’ll need to have a 20-day payoff and all card and payment address information.
To complete a Balance Transfer, you will need:
Ready? Complete a Balance Transfer Request Form.
You can complete a cash advance:
Yes, there is a 1% fee on the transaction amount when using our Visa products internationally plus any additional fees the ATM servicer may charge. For additional information, refer to Freedom’s Service Charge Listing.
Easily add travel notifications to your debit and credit cards using
Daily limits for Freedom debit cards are:
You can change your debit card PIN by:
*You can change your credit card PIN by calling 1-888-886-0083.
If you need to obtain a replacement debit or credit card:
*A replacement fee may apply.
You can locate a fee-free ATM by:
Freedom’s Card Manager App is a free mobile app that gives you advanced control, convenience, and security over your Freedom debit and credit cards.
The Freedom Card Manager App is available to download for free, from the Apple App Store and Google Play Store.
Yes, you can make credit card payments from your preferred checking or savings account using the “Make a Payment” option.
When you report your debit or credit card lost or stolen:
Credit Cards Only: If you had your current credit card registered within the Card Manager app prior to reporting it lost or stolen:
Once you enroll your Freedom credit or debit card(s) into the app, you will see all your transactions, including pending ones.
You can redeem your credit reward points by logging into online banking.
From online banking:
Reward Points can be redeemed for cash back to your Freedom checking or savings account, a Visa statement credit, premium merchandise, travel discounts, and gift cards.
The minimum amount to redeem for Cash Back is $25.
OR…
2. Complete the Cardholder Agreement for Pre-Authorized Credit Card Payment form, located on the website.
Freedom offers multiple methods for making your credit card payment, choose from one of the following options: