FREEDOM’S ONLINE BANKING EXPERIENCE

Online Banking As It Should Be

Freedom’s Online Banking platform features a user-friendly interface that looks similar to what you see on Mobile Banking.

Built on the same platform as our current Mobile Banking platform, to give you a more seamless experience between the two, our Online Banking platform features:

Interactive Transaction Review
Tag and add notes to transactions, attach images of receipts, and an enhanced search capability.
Enhanced Account Dashboards
Open new accounts, view balances, statements, documents and notices, all in one place. Create account nicknames for multiple accounts.
Security Upgrades
Keep your accounts secure with two-factor authentication and passcode creation. Your account security continues to be a top priority.
Password Recovery Improvements
Introducing self-service forgotten password and account recovery making it easier to access your account when you just can’t remember.

HELPFUL TIP

Now is a good time to make sure you know your member number and have your current mobile number and email address on file with us.

Frequently Asked Questions

You can access the new Online Banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing credentials to both online and mobile banking. There are two access points:

1) Visit our freedomfcu.org website and click Login to get started

2) Download the Mobile Banking app from the Google Play or Apple Store

Note: You will not be able to access the website via old bookmarks or saved passwords

Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to Online Banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access. You can view our detailed Two-Factor Authentication Resource Document if you are having trouble.

No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the Two-Factor Authentication app to deliver the code.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to online banking.

Two-Factor authentication uses a unique one-time access code to verify identity and to log into Online Banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via an automated phone call or an authentication app called Authy. For step-by-step information on those authentication methods, view our Two-Factor Authentication Resource Document.

If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.

While an email and a phone number are required for the two-step authentication, the one-time access code will be sent via text, phone call, or the Authy app. The phone number must match our records for the additional security layer to work correctly.

Recommended browsers (current major release):

Microsoft Edge
Firefox
Safari
Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.

The following types of browsers and tools are not recommended for use with Online Banking:

Beta versions
Embedded browsers within Personal or Commercial Financial Management Software

No. You will not have to enroll in eStatements, though there may be a charge for paper statements. Therefore, if you have not yet enrolled in eStatements, we encourage you to do so. The new Online Banking platform has made accessing your account and statement information easier than ever. Statements will be available in Online and Mobile Banking. View our eStatement Resource Document to learn more.

See our Account Alerts Resource Document for instructions.

For your security, your account will time-out after 10 minutes of inactivity.

CONNECT ACCOUNTING PLATFORMS

What do I have to do to connect Quicken, QuickBooks and Mint in Online Banking?

For the first time logging in to Quicken, QuickBooks or Mint, you will need to connect all accounts in order to activate your feed. You will need to do the following actions on Quicken:
- Log in to the new online banking system first to verify access and set up Two-Factor Authentication
- Log in to your Quicken software
- Always make a back-up of your software before performing any new action
- Find the account you wish to update
- Click the Actions option on the account
- Click Edit Account details
- Select Online Services and Reset Account or Deactivate/Reactivate account
- Ensure that you are using Express Web Connect option (Direct Connect is not supported)
- Insert your username and password
- Select how you would like to receive your one-time passcode
- Complete the setup and review your transactions
You may have to perform this action for each share on your account in order for all of them to link. QuickBooks and Mint follow the same process but may have slightly different screen prompts.

Troubleshooting

You can recover your account by going through the Forgot Password? steps.

If you have already verified that you are using a compatible internet browser, you may need to clear your cache to remove all cookies. If you need further assistance, please contact us.

This error is present during the login process and typically means that your account has been locked. This can happen for a variety of reasons but is easily resolved. Please contact us via phone or chat for assistance unlocking your account.

This error is present during the log in process and typically means that your credentials didn’t match our records. Try entering your credentials one more time. You can also try clicking Forgot? to recover/reset your login information. If the error persists, please contact us via phone or chat for further assistance.

This error is present during the self-enrollment process and typically means that the information you are entering does not match our records.
Please contact us via phone or chat to confirm we have the correct information on record.

This error is present during the enrollment process and means that the phone number you entered does not match the phone number we have on file. If you have an alternative phone number, you can try again. If you would like to update your phone number in our system or need other assistance, please contact us.

This error is present during the enrollment process or when updating credentials. Click on Show Rules below the username and password field
to see the credential requirements.

This error is present during the log in process and typically means that our records show that you or another owner on your account have previously
established Online Banking credentials with us. If you forgot your username and/or password, on the log in page click Forgot? Follow the steps to recover your account.

When accessing on a browser, click on your name at the top right-hand corner of the screen and select Sign Out. You will be taken to our website homepage and your session will be closed.